Terms and conditions & Privacy policy

Terms and conditions and Privacy policy


Should you have any questions regarding our privacy policy, please contact us via email at [email protected] or by post at Website Support, Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB.

What personal information do we collect?

Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, fax number and credit/debit card details.

We collect personal information when you ask about our activities, register with us (for example, registering on our forum), order products and services (such as publications and email newsletters), make a donation to us, or otherwise give us personal information.

We do not store credit card details nor do we share your details with any third parties.

How do we use your information?

We use your personal information to give you the information, products or services you ask for. We can also use your information for administrative purposes and to let you know about changes. Where possible we will ask if we may use your data to contact you regarding updates of Tommy's activities or fundraising campaigns. If you do not wish to receive this communication from us, please let us know by email at [email protected].

We may sometimes need to share your information with our service providers, trading companies, and associated organisations (who work with us to get the information you ask for). 

Tommy’s is responsible for collecting your personal information. Any information we collect is stored and processed in the UK. Your personal information is not shared with third parties or used in any other way (other than described in this policy or as required by law) unless you agree. 

Where indicated - usually by a tick box asking for your permission - we use your personal information to create a profile of your interests and preferences. This information is not shared with other organisations. 

We will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us. Providing such information is strictly voluntary. Except as might be required by law, we do not share any information we receive with any outside parties.

We reserve the right to share your personal information if we are legally obliged to and to enable us to apply our terms and conditions and other agreements. This includes exchanging information with other organisations for fraud and credit risk reduction. 

Unfortunately, no data transmission over the Internet is 100% secure. As a result, while we try to protect your personal information, Tommy’s cannot guarantee the security of any information you transmit to us and you do so at your own risk. When we collect your personal information we use strict procedures and security features to prevent unauthorised access.

How we use 'cookies'

Tommy’s uses 'cookies' to give you a more personalised web service and improve your experience of our website.
A ‘cookie’ is a small text file we pass to your computer's hard disk through your web browser so the website remembers who you are when you return. 
Tommy’s can reassure you that we only use cookies when it is necessary for the service we are providing. 
Specifically, a cookie will be sent to your computer when:
•    you click ‘Remember me’ on registering (so that our website can identify you when you come back)
•    you log into the website
•    you register for an event
•    you order from our estore
•    you make a donation
•    you register as a fundraiser/ set up a fundraising page.

Tommy’s never uses cookies for any further tracking of the user, advertising or other unrelated activities other than those listed above. If we use cookies for any other reason other than those listed below, we will explain this at time of use and give you the option not to continue.

As a wider privacy protection measure, we suggest you not select the 'Remember me' box if you use a shared computer (for example, if you access the Internet at an Internet Café, or at a university). 

Managing cookies in your browser
You can manage use of cookies through your browser, though you should be aware that any preferences will be lost if you delete cookies.  Also, if you block cookies completely you will find that you have to enter your details numerous times for the same site as you won’t be remembered. If you are primarily concerned about third-party cookies generated by advertisers, you can turn these off separately.

The links below should take you to relevant sections of the major browsers so that you can find out more about how to manage your cookies.

Internet Explorer


Google Chrome



Safari iOS



Windows Phone

Accessing and updating your personal information held by Tommy’s

You can view much of the information we store about you in your ‘My personal page’ section of the website, once you have logged in. Alternatively, you can ask us what other information we hold about you by contacting us at the above address. 

Please keep your information up to date by either visiting your ‘My personal page’ section, or by letting us know at the above address.

Use of links

Throughout our website we provide links to other servers which may contain information of interest to our readers. We take no responsibility for, and exercise no control over, the organisations, views, or accuracy of the information contained on other servers.

Creating a text link from your website to our site does not require permission. If you have a link you would like us to consider adding to our website, please send an email to [email protected] with the subject ‘Link request.’


The Tommy’s website is designed to be accessible to visitors with disabilities, and to comply with guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the site more accessible, please contact us at [email protected].

Website reporting

We collect and store the following information about you: the name of the domain from which you access the Internet, the date and time you access our site, and the internet address of the website from which you linked to our site.We also automatically log the pages that you have visited on our site.

We use the information we collect to measure the number of visitors to the different sections of our site, and to help us make our site more useful to visitors.

Sending us an email

You may decide to send us personally identifying information, for example, in an electronic mail message containing a question or comment, or by filling out an online form that provides us this information. We use personally identifying information from email primarily to respond to your requests. We may forward your email to other employees who are better able to answer you questions. We may also use your email to contact you in the future about our programs that may be of interest.

If you sign up for one of our email lists, we will only send you the kinds of information you have requested. We will not share your name or email address with any outside parties.

Changes to this policy

We may change our privacy policy from time to time so please check back periodically.

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